Delete your Mookti account
You can request permanent deletion of your Mookti account and its associated data even if you no longer have the Mookti app installed.
Request deletion without the app
Email the Mookti Privacy Team
Send the request from the email address connected to your Mookti account when possible. We may ask you to verify that the account is yours before completing deletion.
Request account deletionThis opens an email to privacy@mookti.com.
What to include
- The email address connected to the Mookti account.
- A clear statement that you want the account deleted.
- If you cannot email from the account address, say so; the Privacy Team will explain how to verify ownership.
Do not send your password, full payment-card number, or other sensitive credentials.
Delete within Mookti
If you can still sign in, open Settings → Profile, find the Danger zone, and choose Delete account…. The in-app path lets you confirm and complete deletion directly.
What deletion covers
Account deletion permanently removes the Mookti account and associated personal learning data, including the profile, Ellen conversations, notes, plans, documents, and learning progress. A directly managed active subscription is canceled as part of deletion.
Deleting your Mookti account does not cancel a subscription billed by Apple. Cancel an Apple-billed subscription in your Apple Account subscription settings before deleting your Mookti account to prevent future renewal charges.
Limited records may be retained when required for security, fraud prevention, tax, or other legal obligations. The details and retention periods are described in the account-deletion section of the Mookti Privacy Policy.
What happens next
The Privacy Team will verify the request when necessary, complete the deletion process, and send confirmation to the account email. Account deletion is permanent and cannot be undone.